Thu 26 March 2026 7:00 PM - 8:00 PM
Minimising risks with patient complaints in Endodontics
We all know dentistry can get intense, and complex situations are inevitable, especially for endodontic enthusiasts. Unsurprisingly, the statistics have shown that problems in Endodontics are more likely to lead to complaints and claims in Australia than other areas of dentistry (Roddis 2008, Fisher 2011, Johnstone & Evans 2023). The webinar aims to equip you with the skills to:
Learn how to:
- Recognise common situations or red flags that can lead to patient complaints.
- Analyse real world scenarios involving patient complaints to understand the underlying causes.
- Develop strategies to proactively minimise the risk of patient complaints.
- Enhance your communication skills to address patient concerns, provide clear explanations and to obtain informed consent.
Presented by Dr Aovana Timmerman
This course is ideal for younger dentists and is FREE for students. If you are a dental student who is not registered with ADA, please send an email to [email protected] to register.
CPD hours: 1 clinical hour
RSVP by Tuesday 24 March 2026
After registering for this CPD webinar event, you will receive confirmation of registration. Once registration has closed you will receive a separate email with the Zoom webinar log on details.
By registering for this course, you agree to the events terms and conditions outlined on the ADAVB website.
Schedule
Speakers
Dr Aovana Timmerman 
Dr Aovana Timmerman completed her dental degree at the University of Melbourne in 2001 and fellowship with the Royal Australasian College of Dental Surgeons (RACDS) in 2010, before obtaining the Doctorate of Clinical Dentistry in Endodontics in 2016.
After completing her Bachelor of Dental Science from the University of Melbourne in 2001, Aovana completed a RACDS fellowship in 2010 and a Doctorate of Clinical Dentistry in Endodontics in 2016. Passionate about endodontic education, she has taught at the University of Melbourne since 2011 as a clinical demonstrator, serves on the RACDS Board of Studies, examines dentists for RACDS and the Australian Dental Council, and has published in local and international journals.
